SHIPPING & RETURNS

SHIPPING POLICY

At Victowellness, we strive to ensure that your order arrives promptly and in excellent condition. Below is our standard shipping policy, detailing our shipping procedures, costs, and timeframes.

Shipping Destinations
We currently ship domestically within India only.

Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates
- Standard Shipping: 3-4 business days. Flat rate of ₹ 50.
- Express Shipping: 1-2 business days. Flat rate of ₹ 100

Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment.

Shipping Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realize there is a mistake in your shipping address, please contact us immediately at [info@victowellness.com]

Lost or Damaged Packages
- Victowellness is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.

Victowellness Customer Support
Email: [info@victowellness.com]
Whatsapp: [+91 9136016464]

We appreciate your business and are committed to providing a seamless shopping experience. Thank you for choosing Victowellness!

RETURN & EXCHANGE POLICY

At Victowellness, we prioritize your health and satisfaction. Due to the nature of our products, we have specific guidelines for returns and exchanges.

No Refund or Return Policy
Please note that we do not offer refunds or accept returns on any of our health supplements. This policy is in place to ensure the safety and integrity of our products.

Damaged Products
In the rare event that you receive a damaged container, we are here to help. If you find any damage to the container upon receiving your order, please follow these steps:

1. Take a Photo: Capture clear photos of the damaged container.
2. Report the Damage: Email the photos along with your order number and a description of the damage to info@victowellness.com.
3. Exchange Process: Our customer support team will review your report and guide you through the exchange process, which will take about 5-7 working days to complete.

Victowellness Customer Support
Email: info@victowellness.com

Whatsapp: [+91 9136016464]

We appreciate your understanding and cooperation. Thank you for choosing Victowellness!